
AI Chatbots and Customer Support
Problem: Visitors leave when they cannot get immediate answers to straightforward service, pricing structure, or booking questions—or support staff get overwhelmed by repetitive first-level enquiries.
How we build it: We build grounded customer support assistants that answer questions strictly from your approved service documentation, qualify enquiries with structured intake questions, and hand off complex conversations to a human team member.
- Website or portal chat widget grounded in approved knowledge sources
- Structured lead-qualification flow connected to email, CRM, or WhatsApp intake
- Explicit human escalation trigger when a question falls outside approved scope
- Conversation review dashboard and fallback response configuration
- Responses restricted to approved company documents (retrieval grounding)
- Clear disclosure to visitors that they are interacting with an AI assistant
- One-click escalation to a human representative at any point
- Input length and rate limiting to prevent abuse or runaway API spend






